Application support team responsibilities

Application support analysts are tasked with responding to and resolving customer issues related to smartphone or computer applications. The types of applications they work on can range from mobile games to banking programs, and usually deal with a large number of customers on a daily basis.

application support team responsibilities

Application support analysts typically report to a senior staff member, such as an information technology (IT) manager or senior systems analyst, while leading a team of software professionals. They spend their time working in an office environment and can be employed by software companies, game developers, technology makers, and other types of organizations. According to findings released by the Bureau of Labor Statistics, demand for industry-wide computer support specialists, which includes application support analysts, is up an impressive 12%. This is expected to lead to the opening of 88,800 new positions by 2024.

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