what is desktop support engineer job description?


desktop support engineer job description

Desktop support engineers are IT professionals who solve problems with group desktops and laptops, as well as manage server concerns and security concerns affecting corporate networks. . Desktop support engineers usually work as part of a help desk team, reporting to an administrator or chief systems engineer and sometimes overseeing junior help desk staff. Because computer problems can arise at any time, desktop support engineers may work in various moves, including nights and weekends. While they are able to virtually access other employees' computers and work from their office or desk, they may have to travel to separate workplaces and server rooms, often forcing heavy equipment and lifting and transporting parts.
Due to the growing dependence on computers, jobs for IT support specialists, such as desktop support engineers, are expected to grow 12 percent, which is faster than average for all jobs. This growth will lead to 855,700 new jobs until 2024, according to the Office of Labor Statistics.


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